Shipping policy

We ship from Phoenix, Arizona. Orders leave our warehouse within 2-3 business days.

United States

$9.95 flat rate. Free on orders over $125.

USPS Ground Advantage, with tracking. Most orders arrive within 6-7 days of ordering.

A few oversized items, like our posters, are quoted at checkout.

International

We ship to 190+ countries and counting. At checkout, choose Standard (DHL eCommerce) or Express (FedEx), both with tracking. Where DHL eCommerce does not deliver, Express (FedEx) is offered. International orders can weigh up to 10 lb.

We're working on better international shipping. Until then, any import duties, taxes, or carrier fees are paid by the customer on delivery.

Most international orders arrive within 9-15 days.

PO Boxes and military addresses

Yes, we ship to PO Boxes and APO/FPO addresses.

Order changes

Our fulfillment center processes orders very efficiently, so we are unable to accommodate order change requests once you have placed your order. This includes: cancellations, adding items, removing items, replacing items, changes on shipping preferences, and combining multiple orders.

Questions about an order? We are at hello@lotuswei.com.

For refunds and returns, see our Order & Return Policy.