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LOTUSWEI is the world’s leading floral apothecary, specializing in rare flower essences collected from around the world to help thousands of people experience more happiness, clarity, peace + better sleep. As leaders in flower essence education, we published the first interactive, choose-your-own-adventure flower elixir book, and a flower card deck that shows you your greatest areas of potential.
We value rapid personal growth. This involves getting more comfortable being uncomfortable - looking at your weaknesses, self limiting patterns + the electrifying truth of your greatness. Only apply if you are committed to awakening.
Each of the below positions is very challenging, requiring focus, efficiency + self-initiation. We’re a small, fast-growing company, and we switch gears quickly. We work collaboratively + sift out the best ideas; you have to be willing to put ideas on the table, and not take things personally if they are not implemented.
***APPLICATION REQUIREMENTS***
Along with your resume, please tell us why you think you'd be a good fit for our company, why you want to work with us + what skills you have that would expand the impact of our overall vision. Tell us your favorite flower, tree or plant + list three words to describe its personality. If you have a blog or social media handles, send them over. If we are interested in talking more with you, we will reach out.
You will only be considered if JOINING THE MOVEMENT + THE POSITION YOU'RE APPLYING FOR is in the subject line of your email.
*Note: we drug-test + perform background-check as part of the application process.
WE'RE LOOKING FOR:
COMMUNITY SUPPORT + CUSTOMER SERVICE
Full time, with a possibility of virtual
We’re looking for someone to embody our community support + customer service.
Required Skills:
Have taken flower essences for at least three months
Entrepreneurial minded + driven to give the best customer service in the world
Five years of experience in customer service or community management
Creative problem solver + desire to evolve current systems to be more efficient + impactful
Tech-savvy + able to figure out new software on the fly
Must be familiar with CRM, shopping cart + inventory tracking systems (Shopify, Gorgias, Klaviyo or Amazon experience a plus)
Great phone skills, excellent listener + confident making calls to our first-time customers
Have a specific personal growth practice that you can tell us about
Sense of urgency + self-initiated time management
Excited about sharing healing power of flower essences with customers
Example of Duties:
- Managing customer service requests + inquiries from the website (Which product should I take? Where is my order?)
- Comprehensive understanding of resources + ability to recommend products, services + podcasts genuinely helpful to the customer
- Social media community management + engagement: responding to comments + messages
- Customer follow-up calls
- Mediate reviews + repurpose testimonials/stories for website
- Answer customer service phone calls
- Responding to comments on blog + YouTube
- Forward inquiries + requests to proper channels
*See application requirements above.
PRODUCTION
Full time, must live in Phoenix
We make our products in-house, including bottling, labeling, boxing and preparing to ship to our fulfillment house. We are looking for someone to join our production team.
Required Skills:
Comfortable in standard office software: Word, Excel, Google Docs
Loves to make things with their hands
Unfaltering attention to detail (quality control)
Interest in herbs, essential oils, flower essences or natural medicine
Resourceful with proactive problem solving
Ability to lift boxes up to 50 pounds, with or without reasonable accommodation
Preferred: You’ve taken flower essences for at least three months
Preferred: You have a specific personal growth practice that you can tell us about
Example of Duties:
- Blending, bottling, labeling and boxing up the products that we make in-house, including aromatherapy, sugar scrubs, massage oils + spa products (note: we do not use any chemicals, only essential oils and natural and organic ingredients)
- Inventory tracking of products + raw materials
- Order supplies, work with vendors + research suppliers
- Clean up and sterilizing area at the end of each day
- Maintaining order + organization in production + storage areas
- Improve + update any process/protocol possible to be more efficient or beneficial
- Work with team to decide production needs + develop new products
- R+D: creating new products and testing them out
- Occasional customer service or other tasks as needed
*See application requirements above.
MULTIMEDIA ASSISTANT
Virtual, Part-Time Position
We are looking for a supportive multimedia assistant to join our marketing team to expand our impact on our website & social media.
Required Skills:
Excellent with juggling big projects with quick, on-the-fly projects with short turnaround time
Confident with light writing + editing others’ writing - can be combination editing, blog/social content, ghostwriting
Highly collaborative creative process
Familiar with Instagram, Facebook, Pinterest + YouTube
Experienced in backend website editing (Shopify preferred)
Able to generate + fully execute original ideas
Able to find ways to repurpose existing written/photo/video content
Openly receive editing feedback + direction
Preferred: basic HTML knowledge
Preferred: You’ve taken flower essences for at least three months
Example of Duties:
- Format and edit blog posts, web pages + email campaigns
- Edit, caption + upload videos for YouTube, IGTV + educational video series
- Take existing content to create compelling stories for website + social media
- Create landing pages in Shopify for social marketing campaigns
- Help with building, executing and managing ad campaigns
*See application requirements above.
WHOLESALE SALES + DEVELOPMENT
Full time, can be virtual
Required Skills:
Entrepreneurial minded + driven to give the best customer service in the world
5+ years experience in business development + partnership management creative problem solver + Desire to evolve current systems to be more efficient + impactful
Must be familiar with CRM, shopping cart + inventory tracking systems (Shopify, Infusionsoft, Gorgias experience a plus)
Great phone skills, excellent listener + confident making cold calls
Wellness-oriented sales driven
Ability to prioritize + self-initiated time management
Preferred: Have taken flower essences for at least three months
Preferred: Have a specific personal growth practice that you can tell us about
Example of Duties:
- Use Xero, Shopify, Infusionsoft to manage wholesale customer information
- Make sales calls to existing customers who love you and fun new prospects
- Develop sales plan and execute on it - provide benchmarks, sales goals and regular reporting
*See application requirements above.