Policies

Terms of Service

*Please note: INTERNATIONAL shipping rates do not include duties/taxes levied by your government. Those fees, if applicable, will be paid by you (the customer) upon receipt of goods*

**If RUSH shipping is required, please email robbie@lotuswei.com – include order details, shipping address, phone number, and the date you must receive goods by. Orders placed via this shopping cart typically ship within 48 business hours. Rare exceptions may result from inclement weather or product shortages.**

Refund policy

Cancellation requests received prior to shipment will be honored with full refund. Cancellation requests received after shipment require that the buyer refuse shipment. Upon receipt of goods, buyer will be refunded in full. Non-cancellation refunds will be honored only when product received is damaged or the wrong item is received. To cancel an order, change and order, or request a refund, please email robbie@lotuswei.com.

Privacy policy

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please use the opt-out feature at the bottom of the email.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Close Quiz

Which flower are you most attracted to?

Which ritual would you love so much you'd enjoy it 5 times each day?

select all that apply

Flower Elixir

Enjoy nectar-like drops sublingually or in your water bottle.

Energy Mist

Mist yourself and let it rain down around your face and shoulders.

Balancing Serum

Luscious oil serum applied to your face and the back of your neck.

Transformative Perfume

Spritz your wrists, heart, hair, neck. Blend together and inhale.

Continue

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Curious what your second favourite flower means?Take the quiz again